Advances Human Side Service (70 results)
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Paperback. Condition: new. Paperback. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT)Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systemsDesigning services for underserved populationsEthics dividend in services: how it may be cultivated, grown, and measuredGovernance of service systems Human aspects of change when applying Lean Six Sigma methods and toolsHuman side of service dominant logic in B2B settingsHuman-computer interaction and HF in software technologiesService network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experienceUsability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…
- Softcover
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- Softcover
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- Softcover
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- Softcover
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- Softcover
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- Softcover
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- Softcover
- First Edition
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- Softcover
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- Softcover
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Condition: New. James C. Spohrer, Louis E. FreundIf there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must .
- Softcover
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Language: English
Published by Springer, Berlin|Springer International Publishing|Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
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- Softcover
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Language: English
Published by Springer, 2020
Series: Book 415 of 540 - Advances in Intelligent Systems and Computing
- Softcover
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Advances in the Human Side of Service Engineering : Proceedings of the Ahfe 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Leitner, Christine (EDT); Ganz, Walter (EDT); Satterfield, Debra (EDT); Bassano, Clara (EDT)
Language: English
Published by Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
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- Softcover
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- Softcover
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- Softcover
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Condition: New. In English.
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Published by Springer, 2020
Series: Book 415 of 540 - Advances in Intelligent Systems and Computing
- Softcover
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Language: English
Published by Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
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- Softcover
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Paperback. Condition: new. Paperback. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT)Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systemsDesigning services for underserved populationsEthics dividend in services: how it may be cultivated, grown, and measuredGovernance of service systems Human aspects of change when applying Lean Six Sigma methods and toolsHuman side of service dominant logic in B2B settingsHuman-computer interaction and HF in software technologiesService network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experienceUsability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…
Advances in the Human Side of Service Engineering : Proceedings of the Ahfe 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Leitner, Christine (EDT); Ganz, Walter (EDT); Satterfield, Debra (EDT); Bassano, Clara (EDT)
Language: English
Published by Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Language: English
Published by Springer, 2020
Series: Book 415 of 540 - Advances in Intelligent Systems and Computing
- Softcover
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- Softcover
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More images- Softcover
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Taschenbuch. Condition: Neu. Advances in The Human Side of Service Engineering | Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA | Tareq Z. Ahram (u. a.) | Taschenbuch | Advances in Intelligent Systems and Computing | xii | Englisch | 2016 | Springer | EAN 9783319419466 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.…
More imagesLanguage: English
Published by Springer, 2020
Series: Book 415 of 540 - Advances in Intelligent Systems and Computing
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Advances in the Human Side of Service Engineering | Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA | Jim Spohrer (u. a.) | Taschenbuch | Advances in Intelligent Systems and Computing | xv | Englisch | 2020 | Springer | EAN 9783030510565 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.…
Language: English
Published by Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Advances in the Human Side of Service Engineering | Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA | Christine Leitner (u. a.) | Taschenbuch | Lecture Notes in Networks and Systems | xvi | Englisch | 2021 | Springer | EAN 9783030808396 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.…
Language: English
Published by Springer, 2021
Series: Book 232 of 391 - Lecture Notes in Networks and Systems
- Softcover
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
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Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25-29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.…
