Order Total (1 Item Items):
Shipping Destination:
Essentials Service Design Innovation by Sampson Scott (19 results)
Feedback
Skip to main search results
Search filters
Product Type
- All Product Types
- Books (19)
- Magazines & Periodicals (No further results match this refinement)
- Comics (No further results match this refinement)
- Sheet Music (No further results match this refinement)
- Art, Prints & Posters (No further results match this refinement)
- Photographs (No further results match this refinement)
- Maps (No further results match this refinement)
- Manuscripts & Paper Collectibles (No further results match this refinement)
Condition
Binding
- All Bindings
- Hardcover (No further results match this refinement)
- Softcover (19)
Collectible Attributes
- First Edition (No further results match this refinement)
- Signed (No further results match this refinement)
- Dust Jacket (No further results match this refinement)
- Seller-Supplied Images (4)
- Not Print on Demand (14)
Language (1)
Free Shipping
Seller Location
Seller Rating
-
Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
paperback. Condition: Very Good. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged.
-
Essentials of Service Design and Innovation: 3rd Edition
Published by CreateSpace Independent Publishi, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
-
Essentials of Service Design and Innovation: 3rd Edition
Published by CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
US$ 8.95
Convert currencyUS$ 7.29 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketCondition: Very Good. 1710278985. 3/12/2024 9:29:45 PM.
-
Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
Paperback. Condition: As New. Ships Out Tomorrow!
-
Soft Cover. Condition: Good. The pages are clean and tight. Binding is good. Cover shows light wear and has book store labels on the back. 276 pages.
-
Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
US$ 25.35
Convert currencyUS$ 2.64 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
-
Essentials of Service Design and Innovation: 3rd Edition
Published by CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
US$ 24.21
Convert currencyUS$ 3.99 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
-
Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
US$ 24.67
Convert currencyUS$ 3.99 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
-
Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
US$ 28.01
Convert currencyUS$ 2.64 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: As New. Unread book in perfect condition.
-
US$ 20.39
Convert currencyUS$ 26.44 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketSoft cover. Condition: Very Good. 3rd Edition. SES 2014 large paperback 3rd edition. Has neat name plate to fep Otherwise in VERY GOOD CLEAN TIGHT READING ORDER. Full refund if not satisfied. 24 hour dispatch via Tracked. If not pictured in this listing, a scan of the actual book is available on request.
-
Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 37.29
Convert currencyUS$ 19.93 shipping from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
-
Essentials of Service Design and Innovation (Paperback)
Published by Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
US$ 41.04
Convert currencyUS$ 49.16 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: new. Paperback. This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
-
Essentials of Service Design and Innovation - 4th Edition (Paperback)
Published by Createspace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
US$ 41.04
Convert currencyUS$ 49.16 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: new. Paperback. This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. More information about the book at Table of Contents: PART I: SERVICE ANALYSIS BASICS Chapter 1 - The Importance of Service Design Chapter 2 - Understanding Services Chapter 3 - Creating PCN Diagrams Chapter 4 - Identifying the Value Proposition Chapter 5 - Strategic Process Positioning Chapter 6 - Conducting a Service Process Audit PART II: SERVICE DESIGN AND MANAGEMENT Chapter 7 - Managing Across the Regions Chapter 8 - Customization and CRM Systems Chapter 9 - Process Control and Job Design Chapter 10 - Managing the Customer Roles Chapter 11 - Assuring Interactive Quality Chapter 12 - Performance Measurement and Customer Feedback PART III: SERVICE IMPROVEMENT AND INNOVATION Chapter 13 - Improvement through Lean Services Chapter 14 - Servitization and Deservitization Chapter 15 - Systematic Service Innovation Chapter 16 - Building a Service Value Network Chapter 17 - Using PCN Analysis Across the Organization PART IV: CASE STUDIES Chapter 18 - Higher Education case study Chapter 19 - Healthcare case study Chapter 20 - Financial Services case study Chapter 21 - Computer retail case study Chapter 22 - Video Entertainment case study PART V: ADVANCED TOPICS Chapter 23 - Visualizing Concepts from Service Models Chapter 24 - Physical Summary Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
-
Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 131.33
Convert currencyUS$ 19.93 shipping from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: As New. Unread book in perfect condition.
-
Essentials of Service Design and Innovation: 3rd Edition
Published by CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
Condition: New. Print on Demand.
-
Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Published by CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
Condition: New. Print on Demand.
-
Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Published by Createspace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
US$ 37.31
Convert currencyUS$ 12.09 shipping from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 235.
-
Essentials of Service Design and Innovation: Developing High-value Service Businesses With Pcn Analysis
Published by Createspace Independent Pub, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Language: English
US$ 40.24
Convert currencyUS$ 13.29 shipping from United Kingdom to U.S.A.Quantity: 2 available
Add to basketPaperback. Condition: Brand New. 4th edition. 300 pages. 10.00x8.00x0.68 inches. This item is printed on demand.
-
Essentials of Service Design and Innovation: 3rd Edition
Published by Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Language: English
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
US$ 37.54
Convert currencyUS$ 16.69 shipping from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 581.
