Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Orion Tech, Kingwood, TX, U.S.A.
Hardcover. Condition: Good.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Condition: Very Good. Very Good condition. Very Good dust jacket. Owner's name on inside.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Condition: very_good. Book may contain some writing, highlighting, and or cover damage. Shipped fast and reliably!.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Condition: Good. Good condition. Very Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Published by John Wiley & Sons, 1997
ISBN 10: 047119171X ISBN 13: 9780471191711
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Mass Market Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.3.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05.
Published by Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608 ISBN 13: 9780471161608
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Reprint. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley, 1996
ISBN 10: 0471161608 ISBN 13: 9780471161608
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.65.
Published by Wiley, 1996
ISBN 10: 0471161608 ISBN 13: 9780471161608
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.65.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Seattle Goodwill, Seattle, WA, U.S.A.
Hardcover. Condition: Good. May have some shelf-wear due to normal use.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Goodwill Books, Hillsboro, OR, U.S.A.
Condition: Good. Signs of wear and consistent use.
Published by Wiley, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.
Published by Wiley & Sons, Incorporated, John, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. 2nd. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by John Wiley &Sons, 1996
ISBN 10: 0471161608 ISBN 13: 9780471161608
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by John Wiley and Sons Ltd, United States, New York, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Good. Praise for The Nordstrom Way Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world. -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about! -- Donna Karan Designer and Chief Executive Officer Donna Karan Company. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.
Published by John Wiley and Sons Ltd, United States, New York, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Fair. Praise for The Nordstrom Way Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world. -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about! -- Donna Karan Designer and Chief Executive Officer Donna Karan Company. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration.
Published by John Wiley and Sons Ltd, United States, New York, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Very Good. When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by Wiley, 1996
ISBN 10: 0471161608 ISBN 13: 9780471161608
Seller: Archives Books inc., Edmond, OK, U.S.A.
Paperback. Condition: Very Good. Book in very good condition No markings seen in text. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Friday.
Published by Wiley, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Book Deals, Tucson, AZ, U.S.A.
Condition: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers. 1.
Published by Wiley, New York, 1995
ISBN 10: 0471584967 ISBN 13: 9780471584964
Seller: Lavender Path Antiques & Books, Harwinton, CT, U.S.A.
Association Member: SNEAB
First Edition Signed
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Edition; First Printing. Faint rubbing to dustjacket; Signed by the author on the tittle page. 1st edition, 1st printing. The inside story of America's #1 customer service company. ; 9.13 X 6.57 X 1.11 inches; 256 pages; Signed by Author.
Published by John Wiley & Sons, 1999
ISBN 10: 0471354864 ISBN 13: 9780471354864
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Condition: VeryGood. Most items will be dispatched the same or the next working day.