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Service Design Thinking Basics by Stickdorn Marc (45 results)
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Condition: Good. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return.
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Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Condition: Acceptable. Corners are bent. Cover/Case has some rubbing and edgewear. Access codes, CDs, slipcovers and other accessories may not be included.
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Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.75.
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Condition: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.75.
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This Is Service Design Thinking : Basics, Tools, Cases
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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paperback. Condition: Very Good. Dust Jacket Condition: no dustcover as issued. Lightly used cover, text and pages clean and unmarked, slight cover wearI ship Worldwide from Puerto Rico, USA.Listing Includes Books Image . Please email me if you need to see more pictures! The orders are processed promptly, carefully packaged and shipped within 1 day of purchase. PLEASE NOTE! if you need the book quickly, please Purchase Priority Shipping. Media will not show updates in mail confirmation till reaches continental U.S.
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Condition: good. This book is in good condition, with minimal signs of wear and tear.
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This is Service Design Thinking: Basics, Tools, Cases
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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This is Service Design Thinking: Basics, Tools, Cases
First Edition
Paperback. Condition: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Soft cover. Condition: Fine. Pages are clean and unmarked. Binding it tight. Cover shows very slight edge wear.
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Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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US$ 28.57
Convert currencyUS$ 2.64 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
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Condition: New.
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US$ 30.41
Convert currencyUS$ 2.64 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: As New. Unread book in perfect condition.
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This is Service Design Thinking: Basics, Tools, Cases
First Edition
US$ 23.59
Convert currencyUS$ 14.99 shipping from Canada to U.S.A.Quantity: 1 available
Add to basketSoft cover. Condition: Very Good. 1st Edition. The Covers Are In Very Good Condition. Soft Cover,books are NOT signed. We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us. Inscribed by Author(s).
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PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
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This is Service Design Thinking. Basics - Tools - Cases
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
US$ 33.58
Convert currencyUS$ 7.90 shipping from United Kingdom to U.S.A.Quantity: 15 available
Add to basketPAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
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Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
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Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
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This is Service Design Thinking. Basics - Tools - Cases
Published by BIS Publishers B.V., NL, 2014
ISBN 10: 906369279X ISBN 13: 9789063692797
Language: English
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 45.51
Convert currencyFree shipping from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New. This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.
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Condition: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed.
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This Is Service Design Thinking : Basics, Tools, Cases
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 30.25
Convert currencyUS$ 20.20 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketCondition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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This Is Service Design Thinking: Basics, Tools, Cases
Published by Bis B.V., Uitgeverij, 2014
ISBN 10: 906369279X ISBN 13: 9789063692797
Language: English
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
First Edition
US$ 39.36
Convert currencyUS$ 12.32 shipping from Ireland to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. 2014. 01st Edition. Paperback. Num Pages: 380 pages, 200 Diagrams. BIC Classification: KJC. Category: (G) General (US: Trade). Dimension: 225 x 180 x 31. Weight in Grams: 976. . . . . .
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This is Service Design Thinking. Basics - Tools - Cases (Paperback)
Published by BIS Publishers B.V., Amsterdam, 2014
ISBN 10: 906369279X ISBN 13: 9789063692797
Language: English
Paperback. Condition: new. Paperback. This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book.It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services.Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. This is Service Design Thinking introduces an inter-disciplinary approach to designing services. 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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This Is Service Design Thinking: Basics, Tools, Cases
Published by Bis B.V., Uitgeverij, 2012
ISBN 10: 906369279X ISBN 13: 9789063692797
Language: English
US$ 45.29
Convert currencyUS$ 10.50 shipping within U.S.A.Quantity: Over 20 available
Add to basketCondition: New. 2014. 01st Edition. Paperback. Num Pages: 380 pages, 200 Diagrams. BIC Classification: KJC. Category: (G) General (US: Trade). Dimension: 225 x 180 x 31. Weight in Grams: 976. . . . . . Books ship from the US and Ireland.
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US$ 56.80
Convert currencyFree shipping from Australia to U.S.A.Quantity: 1 available
Add to basketBrand new book. Fast ship. Please provide full street address as we are not able to ship to P O box address.
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This Is Service Design Thinking: Basics, Tools, Cases
Published by John Wiley & Sons Inc, United States, New York, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
US$ 51.00
Convert currencyUS$ 7.54 shipping from United Kingdom to U.S.A.Quantity: 3 available
Add to basketPaperback. Condition: Very Good. How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principles Tools: describing a variety of tools and methods used in Service Design Thinking Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of papercapturing different stakeholder concerns: e.g. customers, front-line staff and management. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
