Assessing Service Quality : Satisfying the Expectations of Library Customers
Language: English
Published by American Library Association, 2000
- First Edition
- Softcover
- Used
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
AbeBooks seller since October 13, 2008
Condition: Used - Good
US$ 10.54
Quantity: 1 available
Add to basketItem description from seller
Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # GRP16546511
- Title
- Assessing Service Quality : Satisfying the Expectations of Library Customers
- Author
- Hernon, Peter, Altman, Ellen
- Publisher
- American Library Association
- Publication year
- 2000
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0838934897
- ISBN 13
- 9780838934890
- Edition
- 1st Edition.
- Item weight
- 1.393 pounds
- Dimensions
- N/A
The authors examine service quality standards and explain how services can be quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations they want to assess. Practical assessment tools provide the keys to measure service quality and identify strengths and weaknesses to narrow the gap between business-as-usual service delivery and customer expectations.
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Better World Books Ltd
Dunfermline, United Kingdom
AbeBooks seller since October 13, 2008
Shipping rates from United Kingdom to U.S.A.
| Item | 11 to 28 business days | 11 to 28 business days |
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