Best Practices : Building Your Business with Customer-Focused Solutions

Hiebeler, Robert; Kelly, Thomas B.; Ketteman, Charles

ISBN 10: 0684834537 / ISBN 13: 9780684834535

Published by Simon & Schuster Adult Publishing Group, New York, NY, U.S.A., 1998

About this Item

Seller Inventory # 03827

Bibliographic Details

• Title: Best Practices : Building Your Business with Customer-Focused Solutions
• Publisher: Simon & Schuster Adult Publishing Group, New York, NY, U.S.A.
• Publication Date: 1998
• Language: English
• ISBN 10: 0684834537
• ISBN 13: 9780684834535
• Binding: Hard Cover, NOT a remainder!
• Edition: First Edition
• Condition: FINE,
• Dust Jacket Condition: FINE, AS NEW DJ

About this title

Synopsis

A guide to improving business performance includes case studies of companies with a record of successful business practices

About the Author

Robert Hiebeler is the Managing Director of KnowledgeSpace, Arthur Andersen's innovative approach to leveraging knowledge for its professionals and its clients. Over the past five years he has pioneered the development and deployment throughout Arthur Andersen of the Global Best Practices Knowledge Base, an effort that has captured best practices information from around the world in key business processes. In addition to implementing several productivity and quality Initiatives within Arthur Andersen he has consulted with hundreds of companies worldwide about the search for, and implementation of, best practices to improve business performance. He lives in Chicago, Illinois.