Enabling Ivr Self-Service With Speech Recognition

Jon Anton, G. P. Paul Kowal

ISBN 10: 0971965293 / ISBN 13: 9780971965294

Published by The Anton Press, 2005

About this Item

Clean With No Remarks Or Highlights Inside. 168 Pages With The Index. Paperback.books are NOT signed. We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us.

Seller Inventory # 026005

Bibliographic Details

• Title: Enabling Ivr Self-Service With Speech Recognition
• Publisher: The Anton Press
• Publication Date: 2005
• Language: English
• ISBN 10: 0971965293
• ISBN 13: 9780971965294
• Binding: Soft cover
• Edition: First Edition.
• Condition: Fine
• Seller catalogs:
  • Business & Economics

About this title

Synopsis

Everyone is talking about speech recognition and its many applications. The hype is loud and clear. However, in reality, most contact center practitioners are still on the sidelines watching and waiting to hear more about the success stories and the realistic applications of this marvelous new technology. In this book, the authors report on actual case studies where speech recognitions has been successful applied to enable self-service through the IVR. Readers will learn: a) who are the major players in speech recognition, b) how to determine what applications are best suited for speech recognition, c) what results can you expect from speech recognition implementations, d) which companies have successfully applied speech recognition, and e) where will you find the biggest financial pay-back for speech recognition.