Inbound Call Centers: Design, Implementation, and Management (Telecommunications Library)

Robert A Gable

ISBN 10: 089006640X / ISBN 13: 9780890066409

Published by Artech House, USA, 1993

About this Item

pictorial cover.

Seller Inventory # 021302

Bibliographic Details

• Title: Inbound Call Centers: Design, Implementation, and Management (Telecommunications Library)
• Publisher: Artech House, USA
• Publication Date: 1993
• Language: English
• ISBN 10: 089006640X
• ISBN 13: 9780890066409
• Binding: Hardcover
• Edition: First Edition.
• Condition: Very Good
• Book Type: Book
• Seller catalogs:
  • ONLINE

About this title

Synopsis

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

About the Author

Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.