Fine cloth copy in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. ; 322 pages; Description: xii, 323 p. : ill. ; 24 cm. Includes bibliographical references and index. Subjects: Customer relations. Consumer satisfaction. Labor productivity. 1 Kg.

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Bibliographic Details

Title: The Loyalty Effect - the Hidden Force Behind Growth, Profits, and Lasting Value
Publisher: Boston, Mass. : Harvard Business School Press
Publication Date: 1996
Language: English
ISBN 10: 0875844480
ISBN 13: 9780875844480
Binding: Hardcover
Edition: First Edition.
Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

About the Author

Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.

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MW Books Limited
70A Renmore Road, Renmore, Galway, Ireland

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MW Books Limited. Registered at 70A Renmore Road, Galway, Ireland. Email;
mwbooksire@gmailcom. Tel; +353.87.6927443. Authorized representative; Jim
Shaughnessy. Company registration; 382786. Vat; IE 6402786L.
Immediate same day dispatch on credit card orders. Full refund on prompt return
of book if not completely satisfied with either condition or description (please
notify upon receipt). Please do not hesitate to email us with any questions
Digital Images available upon request. Accept Visa, Ma...

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Shipping is charged at cost and is based on the standard weight of 1kg. Airmail to the US (4-12 business days) costs Euro 14.95 while the surface option (up to 5 weeks) comes to Euro 12.95. Airmail charges to the UK (3-12 business days) are Euro 14.95 with surface charges (up to 12 business days) coming to Euro 11.95.