Service Encounter: Managing Employee/Customer Interaction in Services Businesses (Advances I Retailing Series)
Czepiel, John A.; Solomon, Michael R.; Suprenant, Carol F. [Editor]
Sold by D2D Books, Berkshire, United Kingdom
AbeBooks Seller since September 14, 2004
Used - Hardcover
Condition: Used - Very good
Ships from United Kingdom to U.S.A.
Quantity: 1 available
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