Service Encounter: Managing Employee/Customer Interaction in Services Businesses (Advances I Retailing Series)

Czepiel, John A.; Solomon, Michael R.; Suprenant, Carol F. [Editor]

ISBN 10: 0669082732 ISBN 13: 9780669082739
Published by Lexington Books, 1985
Language: English
Condition: Used - Very good Hardcover

Sold by D2D Books, Berkshire, United Kingdom

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Used - Hardcover

Condition: Used - Very good

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