Service Operations Management: Strategy, Design and Delivery

Christine Hope, Alan Muhlemann

ISBN 10: 0131499157 / ISBN 13: 9780131499157

Published by Pearson Education Ltd, 1997

About this Item

Some highlighting to text, but pages are bright and binding is tight. No inscriptions. No creasing to spine. 352pp. (17.5x23.5cm). Please contact us for any more information.

Seller Inventory # 5789

Bibliographic Details

• Title: Service Operations Management: Strategy, Design and Delivery
• Publisher: Pearson Education Ltd
• Publication Date: 1997
• Language: English
• ISBN 10: 0131499157
• ISBN 13: 9780131499157
• Binding: Soft cover
• Edition: 1st Edition
• Condition: Very Good
• Weight: 1 kilogram
• Seller catalogs:
  • Education
  • Business

About this title

Synopsis

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.