Title: Shocked, Appalled, and Dismayed! ; How to Write Letters of Complaint That Get Results
Publisher: Vintage Books, New York, NY
Publication Date: 1999
Language: English
ISBN 10: 0375701206
ISBN 13: 9780375701207
Binding: Trade Size Paperback
Edition: 1st Printing.
Condition: Good No dust jacket as issued
Dust Jacket Condition: No Dust Jacket As Issued
Weight: 2.05 pounds

About this title

Synopsis

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

About the Author

A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

"About this title" may belong to another edition of this title.

Store Description

Established in 1991, as family run used bookstore with thousands of gently read books, in stock to chose from. How it all came about I like to read and in about 1987 the house got full. The spare bedroom was literally boxed in. Then in May of 1991 the garage over flowed and then it happen the books had to go as their was no more room in the house or in the garage. So the Book Shop was opened. Well I'm still here and a lot more books have passed through the door of our shop the Ye Old Bookworm. All I wanted was a quite little used bookstore. Well that's how it was suppose to happen. We started with 69,873 and growing to well over 170,000. we got so many book we don't even know what we got. I never planned on being rich and famous. Well I'm still not rich, but the old man is really cleaning up (he's the janitor) and a lot of folks know us now so were sort of famous. We would like to get to know you too. Specialty: General Stock of Paperback and Hardcover, covering just about every subject, most titles listed are Out-Of-Print. Too many too list on line. We Strive to list all of our Hardback books and only a selected few of the Paperback. So if it is not listed that doesn't mean we don't have it. Drop us a line to search our bookshelves for that book your looking for.

Visit Seller's Storefront

Seller's business information

Ye Old Bookworm
TX, U.S.A.

Sale & Shipping Terms

Terms of Sale

**Ye Old Bookworm guarantees the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller "question link" to contact me and I will usually respond within 2 business days. Dorthy Bennett, owner of Ye Old B...

More Information

Shipping Terms

Books generally ship within the USA via media mail.
Orders that are requested to ship via priority mail are charge through the ABE matrix. Orders usually ship within 3 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or over sized, we may contact you to let you know extra shipping is required. Extra changes will be done through ABE.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 6.50	US$ 42.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.