Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Resu
Language: English
Published by Vintage, 1998
- First Edition
- Softcover
- New
Seller: Brockett Designs, Emigrant, MT, U.S.A.Brockett Designs
AbeBooks seller since May 14, 2019
Condition: New
US$ 5.58
Quantity: 1 available
Add to basketItem description from seller
Excellent condition. Interior is tight, bright and clean; no underlining, notes or highlighting. Binding is smooth and solid. Paperback cover is clean and sticker free. Minor scuffing and/or corner bumps on the paperback covers due to shelf wear. 100% Satisfaction Guaranteed. All items are carefully enclosed with bubble wrap. We ship promptly and worldwide via US Post and will email you a tracking number.
Seller Inventory # SKU0064912
- Title
- Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Resu
- Author
- Phillips, Ellen
- Publisher
- Vintage
- Publication year
- 1998
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0375701206
- ISBN 13
- 9780375701207
- Edition
- First Edit.
- Item weight
- 9 ounces
- Dimensions
- 7x5x0
- Seller catalogs
- 19.98
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
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Brockett Designs
Emigrant, MT, U.S.A.
AbeBooks seller since May 14, 2019
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Brockett Designs has over 40 years of experience in the mail order business. They are conveniently located in south central Montana for rapid shipping to all parts of North America. Their well trained sales staff meticulously inspects each book and provides an accurate as possible, description when listing it. Your book will be carefully wrapped, securely packaged and promptly shipped via the delivery method you choose by Brockett Designs' professional shipping crew. Returns are never a problem and are always handled quickly and efficiently. Brockett Designs guarantees your satisfaction with their products and service or your purchase price will be cheerfully refunded. We want every order to go as smoothly as possible, but in rare cases, problems will occur and mistakes will happen. Buyers should contact us with any questions or problems they may have. *Feedback should not be given until after Brockett Designs has had the opportunity to address the problem. In nearly all cases the problem will be resolved quickly and to the buyer's satisfaction.…
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Brockett Designs
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