Total Quality Management in Action

Gitlow, Howard S.; Gitlow, Shelly J.

ISBN 10: 0131386034 / ISBN 13: 9780131386037

Published by Prentice Hall Trade, New York, N.Y., USA, 1994

About this Item

First Edition, with correct number line sequence, no writing, marks, underlining, or bookplates. No remainder marks. Spine is tight and crisp. Boards are flat and true and the corners are square. Dust jacket is not price-clipped with small enclosed tear on top rear dj. This collectible, " FINE" condition first edition/first printing copy is protected with a polyester archival dust jacket cover. Beautiful collectible copy. GIFT QUALITY Size: 8vo - over 7¾ - 9¾" tall.

Seller Inventory # 003552

Bibliographic Details

• Title: Total Quality Management in Action
• Publisher: Prentice Hall Trade, New York, N.Y., USA
• Publication Date: 1994
• Language: English
• ISBN 10: 0131386034
• ISBN 13: 9780131386037
• Binding: Hardcover
• Edition: 1st Edition.
• Condition: Fine
• Dust Jacket Condition: Near Fine
• Book Type: Book

About this title

Synopsis

Stresses the importance of strong management commitment, and discusses education, daily management, cross-functional management, and policy management

From the Publisher

Many Americans--and American businesspeople in particular--have acknowledged the fact that quality in America has degenerated to a frighteningly low level--while Japan and other countries have marched on successfully. Yet, despite reading books on quality, hiring consultants, and attending seminars, they have been unable to make the necessary changes. This volume provides an exceptionally straightforward and practical approach to the most commonly asked questions in relation to quality management--How do we start?, How do we do it? It follows a fictional character, Chuck Champion, C.E.O of Cosmic Candy--a typical American manager, as he wakes up to the need for Quality Management, and triumphs by studying and integrating the theory of quality management and applicable techniques. KEY TOPICS: Presents an integrated model based on Dr. Deming's theory of management and Japanese Total Quality Control. Provides insight and prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach.