Treat Your Customers: Thirty Lessons On Service and Sales That I Learned at My Family's Dairy Queen Store

Miglani, Bob

ISBN 10: 1401301983 / ISBN 13: 9781401301989

Published by Hyperion (edition First Edition), 2006

About this Item

With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 1401301983-11-1-29

Bibliographic Details

• Title: Treat Your Customers: Thirty Lessons On Service and Sales That I Learned at My Family's Dairy Queen Store
• Publisher: Hyperion (edition First Edition)
• Publication Date: 2006
• Language: English
• ISBN 10: 1401301983
• ISBN 13: 9781401301989
• Binding: Hardcover
• Edition: First Edition.
• Condition: Very Good
• Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store

Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.

Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

About the Author

Bob Miglani has been working in a Fortune 500 Company for the last 13 years, where he has had positions of increasing responsibility leading into his current role as Senior Director of Public Affairs. A well-respected leader in his field, he has been at the forefront of identifying and embracing new and emerging customers and developing innovative partnerships. He continues to serve a different type of customer in his spare time on the weekends and some holidays at his family’s Dairy Queen® store, which he has helped manage for over 20 years. He lives in New Jersey.