Upstream: The Quest to Solve Problems Before They Happen
Language: English
Published by Avid Reader Press / Simon & Schuster, 2020
- First Edition
- Hardcover
- Used
Seller: Southampton Books, Sag Harbor, NY, U.S.A.Southampton Books
AbeBooks seller since August 1, 2012
Condition: Used - As new
US$ 10.00
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First Edition, First Printing. Not price-clipped. Published by Avid Reader Press / Simon & Schuster, 2020. Octavo. Hardcover. Book is like new. Dust jacket is like new.100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please email with any questions. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Sag Harbor, New York.
Seller Inventory # 451384
- Title
- Upstream: The Quest to Solve Problems Before They Happen
- Author
- Dan Heath
- Publisher
- Avid Reader Press / Simon & Schuster
- Publication year
- 2020
- Condition
- Like New
- Dust jacket
- Dust Jacket Included
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1982134720
- ISBN 13
- 9781982134723
- Edition
- First Edition.
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to prevention.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for problem prevention, systems change, and better decision-making rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
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Southampton Books
Sag Harbor, NY, U.S.A.
AbeBooks seller since August 1, 2012
Shipping rates within U.S.A.
| Item | 4 to 8 business days | 2 to 4 business days |
|---|---|---|
| First item | US$ 4.99 | US$ 9.99 |
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We are located in the village of Sag Harbor, New York. We sell both new and collectible books. Most of our first edition and collectibles are listed on Abebooks, but please contact us if you are looking for anything particular.
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Southampton Books LLC
16 Hampton Road
Southampton, NY U.S.A. 11968
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We offer a 30 day money back guarantee if you are unhappy with your purchase for
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Southampton Books
www.southamptonsagharborbooks.com
Southampton Books
16 Hampton Road Suite 4
Southampton NY 11968
(631) 283-0270
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