Difficult Conversations: How to Discuss What Matters Most

Condition: Good. Hardcover with dust jacket in condition. Signed by Douglas Stone and Sheila Heen. Book shows light shelf wear, mild edge wear, and light handling wear. Binding is intact. Pages contain frequent pencil underlining, brackets, and marginal notes throughout. Dust jacket shows shelf wear, rubbing, edge wear, creasing, and small chips or short tears along the edges and spine ends. Jacket is not price clipped, with original U.S. price of $24.95 visible on the front flap. Signed by Douglas Stone and Sheila Heen on the title page. Listing photos show the exact copy included in this sale. A practical guide describing how people can prepare for tense discussions, reduce defensiveness, and stay constructive when emotions are high. Drawing on work from the Harvard Negotiation Project, it addresses disagreements involving family, work, clients, children, aging parents, apologies, office politics, and other situations where communication can easily break down.