Signature and dedication from author in pen on FEP. Jacket and binding are very well preserved. pages are clean and crisp and printing is tight clean and bright throughout.

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Bibliographic Details

Title

Telemanage Your Customers: A System for Telephone Account Management

Publisher

Gower, Aldershot, Hampshire

Publication Date

1990

Language

English

ISBN 10

0566029030

ISBN 13

9780566029035

Binding

Hardcover

Condition

Very Good

Dust Jacket Condition

Very Good

Signed

By Author

Book Type

Used

Seller catalogs

Teaching & Education

About this title

Synopsis

In this book, Dr Stone and his colleagues show how the telephone, combined with modern information technology, can become a central component of the modern marketing mix. After explaining the telephone account management (TAM) concept the authors set out its benefits in terms of increased customer satisfaction and selling opportunities. They go on to describe how to plan, set up, staff and run a TAM operation, the text provides full details of the principles and techniques involved. It is illustrated throughout with real-life examples and case studies and includes an extensive set of ready-to-use formats.

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Store Description

To pay by PayPal, just paste this link into your browser: paypal.me/PsychoBabelSkoob PsychoBabel Books in Oxfordshire and Skoob Books in London (Russell Square Tube)are run and owned by Chris Edwards operating as a sole trader. We have bought all our books and take great care with the storage and listing of each one. As well as over 107,000 listings we have nearly 100,000 in our London shop and probably five times as many awaiting attention in the warehouse. We have been selling with a five-star rating continuously sine 2003 on AbeBooks. PsychoBabel and Skoob buy from private individuals and prestigious libraries. We are NOT 'barcoders' but dedicated book lovers, offering an excellent service. We enjoy receiving phone calls and we handle each order individually. We dispatch our orders daily and accommodate customers all over the world. Our wonderful packaging is not charged for. Please email or call with any queries or requests for photos.

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PsychoBabel & Skoob Books
United Kingdom

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To pay by PayPal, just paste this link into your browser: paypal.me/PsychoBabelSkoob

PsychoBabel Books in Oxfordshire and Skoob Books in London (Russell Square Tube) are solely owned by Chris Edwards, 1 Churchward, Didcot, Oxfordshire. OX11 7HB. Prompt dispatch on clearance of payment. If any doubt about condition of book in addition to that described please e-mail or call. PsychoBabel & Skoob Books 1 Churchward, Didcot, Oxfordshire. OX11 7HB Telephone 01235 861411 www.psychobabel.co.uk VAT Regi...

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