Synopsis
Explore a practical framework for analyzing how service operations work, so you can improve efficiency and better serve customers.
This edition explains how the major parts of a service firm relate to each other, from the external environment to the moment of delivery. It highlights what managers must know about customers, competitors, and internal processes to design and manage services more effectively.
- Learn how intangible services differ from manufactured goods and why perception matters in service quality.
- See how to match supply with demand, schedule staff, and flex capacity to changing needs.
- Discover how differentiation, segmentation, and competitive forces shape service strategy.
- Understand the role of facilitating services and how to keep core offerings focused.
"synopsis" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for A Framework for Analyzing Service Operations (Classic...
Stock Image
A Framework for Analyzing Service Operations (Classic Reprint)
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # LX-9780266455479
Stock Image
A Framework for Analyzing Service Operations (Classic Reprint)
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # LX-9780266455479
Buy New
US$ 30.71
US$ 5.59 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 15 available