Synopsis
How information systems change who holds power—and what it takes to make them work.
This nonfiction study examines how top management support, user involvement, and organizational politics shape the success or failure of computer-based systems. Through a detailed look at a real division’s rollout, it reveals how data access, performance evaluation, and symbolic value can alter relationships, routines, and outcomes.
The book blends theory with a concrete case to show how a production-control system and planning tools influenced authority, information flow, and resistance. It explains why offices, plants, and headquarters may clash or cooperate as digital tools redefine accountability and decision-making. You’ll see how careful design, inclusive participation, and awareness of organizational history can reduce pushback and improve results.- How access to information can shift power, alter communications, and change behavior.
- How performance metrics and data availability affect accountability and action.
- How language, symbols, and appearances of technology shape perceptions and resistance.
- How history and organizational politics influence implementation strategy and success.
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