How technology reshapes firms—through history you can learn how new media change structure, processes, and roles.
This study examines how communications advances from the telegraph to modern data flows have influenced the size and organization of firms, the paths information travels, and the jobs that keep offices running. It draws historical examples to illuminate current questions about how new tools might reshape business life without promising quick, simple outcomes.
Along the way, it contrasts how different media—telegraph, telephone, and early computer networks—supported or redefined coordination, information flow, and managerial work. The analysis helps readers understand why new tools rarely replace old ones, and how they can complement existing practices.
Ideal for readers of business history, organization theory, and those curious about the long arc of how technology shapes work.
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JoAnne Yates, Deputy Dean and Distinguished Professor of Management at the MIT Sloan School of Management, is the author of Control Through Communication: The Rise of System in American Management, also available from Johns Hopkins.
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