Synopsis
End user computing is expanding rapidly, yet managers still lack a clear map.
This research maps who uses EUC, what they do, and how organizations manage the new technology landscape. It draws on interviews with 250 users and IT staff across seven organizations to reveal practical patterns and tensions.
End users, their work, and IT support are not yet aligned. The book frames the growth, user types, applications, and management approaches, offering concrete findings and thoughtful conclusions to guide strategy and policy.- What drives growth: factors behind EUC's rising use, from awareness to better tools and faster access to data.
- Who the users are: a detailed six‑class taxonomy that highlights differences in skills, goals, and needs.
- How EUC is supported or neglected: traditional time‑sharing vs. centralized end‑user support, and the gaps in coordination.
- Practical recommendations: strategy, distributed support, education, data migration, and policy directions for better control.
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