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Evaluating Operating Efficiency of Service, Businesses With Data Envelopment Analysis Empirical Study of Bank Branch Operations: February, 1983 (Classic Reprint) - Softcover

H. David Sherman

 
9781332260102: Evaluating Operating Efficiency of Service, Businesses With Data Envelopment Analysis Empirical Study of Bank Branch Operations: February, 1983 (Classic Reprint)

Synopsis

Explore how data envelopment analysis measures operating efficiency in service networks and spot practical paths to improvement.

This study applies data envelopment analysis (DEA) to fourteen bank branches to compare how efficiently they convert inputs into outputs. It uses three inputs, including labor and costs like rent and supplies, and four outputs that cover a range of service activities. The analysis shows how efficiency is determined by the best use of resources across similar units, and how some branches may be inefficient relative to their peers.

  • Learn how inputs such as labor, occupancy costs, and supplies are treated in a DEA model.
  • See which outputs—like loan applications, accounts opened, and deposits—signal service value.
  • Understand how efficiency reference sets and shadow prices help identify concrete improvement opportunities.
  • Appreciate the strengths and limits of DEA when evaluating multiple branches or service units.
Ideal for readers interested in performance measurement for banking, service organizations, or any multi-unit operation seeking data-driven efficiency insights.

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