Top Priorities for the Information Systems Function - Softcover

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9781333766535: Top Priorities for the Information Systems Function

Synopsis

This book examines the role of Information Systems (I/S) functions in corporations, providing a practical method for assessing I/S success in a business context. The author presents a 'success pattern' across 26 specific I/S criteria, identifying relative strengths and weaknesses against industry norms. This success pattern reveals successful I/S departments prioritize technical activities (e.g., data security), while less successful ones struggle with user-oriented activities (e.g., training programs). Using performance and importance ratings from user and I/S professionals, the author finds a problematic gap between the importance of tasks and their actual performance – a key driver of I/S's low success rate. The book concludes by establishing top priorities to address this gap, with a focus on improving responsiveness to user needs and developing systems that enhance user involvement and expertise. The actionable insights offered guide I/S leaders in maximizing their department's success, ultimately driving business growth and efficiency.

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