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Excerpt from Time-Sharing Characteristics and User Utility
Introduction As more and more economic activity shifts to service industries, meaningful evaluation of their product is becoming a topic of major.
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This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
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- PublisherForgotten Books
- Publication date2024
- ISBN 10 1334300690
- ISBN 13 9781334300691
- BindingPaperback
- LanguageEnglish
- Number of pages123
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Time-Sharing Characteristics and User Utility (Classic Reprint)
Print on DemandSeller: Forgotten Books, London, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. Print on Demand. This book presents a groundbreaking framework for evaluating computer time-sharing services from the user's perspective. The author, a prominent researcher in the field, introduces a decision theory model that incorporates subjective user preferences into the management decision-making process. The author establishes a hierarchical structure of system characteristics and user utility functions, providing a systematic approach to identifying and measuring the qualities that most impact user satisfaction. The analysis considers factors such as system availability, response time, usability, and manageability, reflecting the wide range of variables that influence user experience. The book's innovative approach offers a comprehensive understanding of the relationship between system characteristics and user utility, empowering managers to optimize service quality based on user feedback. It also explores the potential for extending the methodology to broader domains, suggesting its applicability to a variety of service industries. Ultimately, this book presents a valuable tool for service providers seeking to enhance user satisfaction and improve overall service quality. It provides a practical framework for incorporating user preferences into decision-making, ensuring that service design aligns with the needs and expectations of the user community. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item. Seller Inventory # 9781334300691_0
Quantity: Over 20 available
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TimeSharing Characteristics and User Utility Classic Reprint
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # LX-9781334300691
Quantity: 15 available
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TimeSharing Characteristics and User Utility Classic Reprint
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # LX-9781334300691
Quantity: 15 available