Items related to Customer Service over the Phone
Call center managers give this small, easy-to-read book to all their agents. It helps the agents understand how important their job is. It teaches them the best ways to deal with customers. The author has run a busy, large call center for years. This book contains the best customer service ideas, techniques and strategies developed over all those long, hard years. He has handled just about every customer service problem imaginable (and some you don't want to imagine).
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About the Author:
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.
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- PublisherBackbeat Books
- Publication date1998
- ISBN 10 1578200202
- ISBN 13 9781578200207
- BindingPaperback
- Edition number4
- Number of pages96
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Customer Service over the Phone
Published by
Flatiron Publishing, Incorporated
(1998)
ISBN 10: 1578200202
ISBN 13: 9781578200207
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Book Description Condition: New. pp. 132 4th Edition. Seller Inventory # 2650383657
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Stock Image
Customer Service over the Phone
Published by
Flatiron Publishing, Incorporated
(1998)
ISBN 10: 1578200202
ISBN 13: 9781578200207
New
Softcover
Quantity: 1
Seller:
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Book Description Condition: New. pp. 132. Seller Inventory # 58160374
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