How to communicate under pressure is a skill everyone needs to master. Skillful communicators are able to succeed, but many have told us they didn't know exactly how they did it. The strategies here are specific, precise, concise, and practical. The examples are lively, amusing, real life incidents. Whether you feel you think on your feet just fine or want to, this book will make you more confident--and more successful-- in your dealings with others.
Learning to "buy time" -- with silence, with a gesture, with a repetition of the question -- will give you better results no matter what your pressure situations are: Acing job interviews, overcoming "I'm a woman and he's a man" situations at home and at work, handling volunteers, placating customers and clients, spinning the reporter's sharp queries, responding to kids - it's all here.
From college technical writing students to CEO proposal presenters, my clients provided incentive for me to write up the things we do -- some more naturally than others -- to handle difficult communicating situations. Join us!
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