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Serviceledelse. Planlegging og styring av sannhetens ĝyeblikk
Published by Gyldendal Norsk Forlag SA, 2003
ISBN 10: 8205310718 ISBN 13: 9788205310711
Condition: Good. 4th Edition. Norewegian text.
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Dissatisfaction with Services | The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention
Language: English
Published by VDM Verlag Dr. Müller, 2010
ISBN 10: 3639251873 ISBN 13: 9783639251876
Taschenbuch. Condition: Neu. Dissatisfaction with Services | The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention | Tor Andreassen | Taschenbuch | Englisch | VDM Verlag Dr. Müller | EAN 9783639251876 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
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Dissatisfaction With Services: The Impact Of Satisfaction With Service Recovery On Corporate Image And Future Repurchase Intention
Language: English
Published by Vdm Verlag Dr. Müller, 2010
ISBN 10: 3639251873 ISBN 13: 9783639251876
US$ 170.95
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Add to basketPaperback. Condition: Brand New. 284 pages. 8.50x5.91x0.87 inches. In Stock.
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Exploring Commercial, Social, and Digital Innovation from the Customer Perspective
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
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Condition: As New. Unread book in perfect condition.
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Innovating for Trust (eng)
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Condition: new.
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Exploring Commercial, Social, and Digital Innovation from the Customer Perspective
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Condition: New.
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Condition: As New. Unread book in perfect condition.
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Innovating for Trust
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing Ltd, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Condition: New. pp. 448.
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 243.02
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing Ltd, GB, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: New. Innovation is a high-risk endeavor and success is dependent upon a firm's understanding of customer needs. A company's initial resistance to adopting innovation is mitigated with a solid foundation of customer trust in the firm. This book uniquely combines the work of scholars and practitioners to examine how trust and customer-centricity impacts every phase of the innovation journey. Adopting a multidisciplinary approach, the contributions in this collection consider different aspects of innovating for trust. Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. The book also contains a valuable collection of case studies based upon innovation with major service providers, which supports the final emphasis on the importance of trust in commercializing innovations. Practical and engaging, Innovating for Trust will appeal to enlightened business managers aiming to build and maintain customer trust, as well as students and researchers of innovation, trust and strategy.Contributors include: T.W. Andreassen, K. Bentsen, J. Blomkvist, D. Chasanidou, S. Clatworthy, M. Filho, A. Fjuk, A. Fĝlstad, J. Gloppen, D. Grönquist, R. Halvorsrud, W. Haukedal, T. Hillestad, M.T. Hossain, S. Jĝrgensen, A. Karahasanovic, T. Kobbeltvedt, P. Kristensson, S. Kurtmollaiev, K. Kvale, L. Lervik-Olsen, M. Lüders, H. Nysveen, P.E. Pedersen, T. Saebi, S.E.R. Skard, B.A. Solem, C. Tepfers, H. Thorbjĝrnsen, L.J. Tynes Pedersen, B. Yttri.
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US$ 259.16
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Add to basketHardcover. Condition: Brand New. 426 pages. 9.25x6.25x1.00 inches. In Stock.
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Innovating for Trust (Hardcover)
Language: English
Published by Edward Elgar Publishing Ltd, Cheltenham, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Hardcover. Condition: new. Hardcover. Innovation is a high-risk endeavor and success is dependent upon a firm's understanding of customer needs. A company's initial resistance to adopting innovation is mitigated with a solid foundation of customer trust in the firm. This book uniquely combines the work of scholars and practitioners to examine how trust and customer-centricity impacts every phase of the innovation journey. Adopting a multidisciplinary approach, the contributions in this collection consider different aspects of innovating for trust. Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. The book also contains a valuable collection of case studies based upon innovation with major service providers, which supports the final emphasis on the importance of trust in commercializing innovations. Practical and engaging, Innovating for Trust will appeal to enlightened business managers aiming to build and maintain customer trust, as well as students and researchers of innovation, trust and strategy.Contributors include: T.W. Andreassen, K. Bentsen, J. Blomkvist, D. Chasanidou, S. Clatworthy, M. Filho, A. Fjuk, A. Folstad, J. Gloppen, D. Groenquist, R. Halvorsrud, W. Haukedal, T. Hillestad, M.T. Hossain, S. Jorgensen, A. Karahasanovic, T. Kobbeltvedt, P. Kristensson, S. Kurtmollaiev, K. Kvale, L. Lervik-Olsen, M. Lueders, H. Nysveen, P.E. Pedersen, T. Saebi, S.E.R. Skard, B.A. Solem, C. Tepfers, H. Thorbjornsen, L.J. Tynes Pedersen, B. Yttri Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing Ltd, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Condition: New. 2017. Hardback. . . . . . Books ship from the US and Ireland.
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Exploring Commercial, Social, and Digital Innovation from the Customer Perspective (Routledge Studies in Innovation, Organizations and Technology)
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
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US$ 322.08
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Add to basketHardcover. Condition: Brand New. 292 pages. 9.18x6.12x9.21 inches. In Stock.
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing Ltd, GB, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
US$ 256.99
US$ 87.14 shipping
Ships from United Kingdom to U.S.A.Quantity: 5 available
Add to basketHardback. Condition: New. Innovation is a high-risk endeavor and success is dependent upon a firm's understanding of customer needs. A company's initial resistance to adopting innovation is mitigated with a solid foundation of customer trust in the firm. This book uniquely combines the work of scholars and practitioners to examine how trust and customer-centricity impacts every phase of the innovation journey. Adopting a multidisciplinary approach, the contributions in this collection consider different aspects of innovating for trust. Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. The book also contains a valuable collection of case studies based upon innovation with major service providers, which supports the final emphasis on the importance of trust in commercializing innovations. Practical and engaging, Innovating for Trust will appeal to enlightened business managers aiming to build and maintain customer trust, as well as students and researchers of innovation, trust and strategy.Contributors include: T.W. Andreassen, K. Bentsen, J. Blomkvist, D. Chasanidou, S. Clatworthy, M. Filho, A. Fjuk, A. Fĝlstad, J. Gloppen, D. Grönquist, R. Halvorsrud, W. Haukedal, T. Hillestad, M.T. Hossain, S. Jĝrgensen, A. Karahasanovic, T. Kobbeltvedt, P. Kristensson, S. Kurtmollaiev, K. Kvale, L. Lervik-Olsen, M. Lüders, H. Nysveen, P.E. Pedersen, T. Saebi, S.E.R. Skard, B.A. Solem, C. Tepfers, H. Thorbjĝrnsen, L.J. Tynes Pedersen, B. Yttri.
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Innovating for Trust (Hardcover)
Language: English
Published by Edward Elgar Publishing Ltd, Cheltenham, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
Hardcover. Condition: new. Hardcover. Innovation is a high-risk endeavor and success is dependent upon a firm's understanding of customer needs. A company's initial resistance to adopting innovation is mitigated with a solid foundation of customer trust in the firm. This book uniquely combines the work of scholars and practitioners to examine how trust and customer-centricity impacts every phase of the innovation journey. Adopting a multidisciplinary approach, the contributions in this collection consider different aspects of innovating for trust. Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. The book also contains a valuable collection of case studies based upon innovation with major service providers, which supports the final emphasis on the importance of trust in commercializing innovations. Practical and engaging, Innovating for Trust will appeal to enlightened business managers aiming to build and maintain customer trust, as well as students and researchers of innovation, trust and strategy.Contributors include: T.W. Andreassen, K. Bentsen, J. Blomkvist, D. Chasanidou, S. Clatworthy, M. Filho, A. Fjuk, A. Folstad, J. Gloppen, D. Groenquist, R. Halvorsrud, W. Haukedal, T. Hillestad, M.T. Hossain, S. Jorgensen, A. Karahasanovic, T. Kobbeltvedt, P. Kristensson, S. Kurtmollaiev, K. Kvale, L. Lervik-Olsen, M. Lueders, H. Nysveen, P.E. Pedersen, T. Saebi, S.E.R. Skard, B.A. Solem, C. Tepfers, H. Thorbjornsen, L.J. Tynes Pedersen, B. Yttri Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Innovating for Trust
Language: English
Published by Edward Elgar Publishing, 2017
ISBN 10: 1785369474 ISBN 13: 9781785369476
US$ 494.36
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Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to baskethardcover. Condition: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
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Dissatisfaction with Services
Language: English
Published by VDM Verlag Dr. Müller, 2010
ISBN 10: 3639251873 ISBN 13: 9783639251876
Kartoniert / Broschiert. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Andreassen TorTor Wallin Andreassen is Professor, Chair, Department of Marketing, and Associate Dean MSc-program in Marketing at BI Norwegian School of Management, Norway. He holds a Doctor of Economics from Stockholm University - s.
