Martin John E Preface By (1 results)
Language: English
Published by Harvard Business School Press, Boston, Massachusetts 1994
- Hardcover
- First Edition
Seller: About Books, Henderson, NV, U.S.A.About Books
Contact seller5-star sellerCondition: New
US$ 20.95
US$ 6.95 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical in…sights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
