Service (Over 490,000 results)

Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Condition: Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Hardback. Condition: Very Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Paperback. Condition: Good.

Paperback. Condition: Good. The Healing Heroes Book: Braving the Changes When Someone You Love is Wounded in Service is an interactive book that helps children and families of wounded service members deal with the feelings, changes, and challenges they face because of their loved one's injury. It helps children learn about wounds from service (including post-traumatic stress, brain injuries, burns, amputations), express their feelings, ask questions, and explore healthy ways to cope with the changes resulting from the injury to someone they love. It's an activity book, journal, and conversation-starter that opens lines of communication while it supports military family members.…

Paperback. Condition: Good. Become a Customer Service Revolutionary John R. DiJulius I has raised the bar for what it means to deliver world-class customer service. Now, with this indispensable book, you can too DiJulius has combined the most inspiring quotes on how to best connect with customers and employees with a user-friendly journal to create the ultimate customer-service handbook. The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer interactions to the next level, and it provides expert wisdom to bring the customer service revolution to you.…

Paperback. Condition: Good. Her country needs her. But her heart is elsewhere.After fleeing German-occupied Paris, Alix is back in her home in Belgrade, hoping to finally reunite with her parents. But while Alix has been fighting her own battles with the Resistance, her parents have too fled with King Peter to ensure his safety. As Alix decides to find her parents with her father's deputy steward, Drago, they are derailed and forced to reside in the Serbian country home.But all is not lost when Alix finds Nikola in the city - the man her father said she was to marry before war broke out. She finds she has more in common with him than ever expected, and together with Drago they join a new Resistance.But Alix hasn't forgotten about Steve, the handsome American pilot she fell in love with back in France, whom she last heard was harmed in battle. When a chance meeting brings Alix and Steve face to face once again, she must decide where her heart truly isFans of Suzanne Kelman and Fiona Valpy will love this captivating, globe-trotting, deeply rich historical fiction set in World War Two.Readers are loving A Call to Service:'A wonderful story of romance, adventure, and resistance. I can't wait to read the next book! I want more!' Reader Review'This was such a great historical book. I absolutely loved the story it was very well researched and the pacing was great!' Reader ReviewPraise for Holly Green:'So well written felt so real. Everything about it made for a great read. I recommend this and give it 5 stars.' Reader Review'A fantastic story The characters capture your attention right from the very first page.' Reader Review'The story had me hooked from the beginning highly recommend' Reader Review'Great book by this author felt like I was in the story' Reader Review'A brilliantly written and well researched book.' Reader Review'Holly's storytelling is amazing, you feel you are actually there.' Reader Review'Holly Green's research and delivery of her stories gives readers a glimpse of the reality of war.' Reader Review.…

Hardback. Condition: Good. The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. This book challenges aspects of conventional wisdom.…

Paperback. Condition: Good.

Paperback. Condition: Good.

Hardback. Condition: Good. The action-packed sequel to The Lost Legacy, which Booklist called "Monstrous fun!" Living in a hotel full of monsters isn't always easy, especially when all the adults have fallen under an evil spell! Stephen and his friends have three days to undo a sorcerer's magic before the spell becomes permanent and their parents are cursed forever. Hotel Transylvania meets Escape from Mr. Lemoncello's Library. It's only been a few weeks since Stephen started living in the New Harmonia--a hotel that caters to a supernormal clientele, including bigfeet, vampires, dragons, and talking gargoyles--and he still has a lot to learn. His latest discovery? The lions at the New York Public Library are actually sphinxes, guarding a secret underground collection of magical artifacts. But just as Stephen makes this discovery, a mysterious warlock named Edmund the Enchanter turns the sphinxes to stone and steals a powerful wand from the library's collection. With the wand, Edmund could take control of the entire supernormal world. Stephen and his two best friends, Sofia and Ivan, have only three days to thwart Edmund's evil intentions. The Sphinx's Secret is an adventure-filled monstrous romp with a time-travel twist. This inventive and accessible mystery-adventure is full of friendship, humor, and a curious cast of characters perfect for fans of Pseudonymous Bosch and R. L. Stine's Goosebumps series. Features black-and-white art by Glenn Thomas throughout.…

Hardback. Condition: Good. The true story of life on the frontline of the NHS, working as a paramedic in the ambulance service.

Hardback. Condition: Good.

Paperback. Condition: Good.

Paperback. Condition: Good.

Paperback. Condition: Good. Permission to speak, Sah!In the aftermath of the Second World War, over two million men were conscripted to serve in Britain's armed services. Some were sent abroad and watched their friends die in combat. Others remained in barracks and painted coal white. But despite delivering such varied experiences, National Service helped to shape the outlook of an entire generation of young British males.Historian Dr Colin Shindler has interviewed a wide range of ex-conscripts, from all backgrounds, across all ranks, and spanning the entire fourteen years that peacetime conscription lasted, and captured their memories in this engrossing book. From them, we experience the tension of a postwar Berlin surrounded by Russians, the exotic heat and colour of Tripoli in 1948, the brief but intense flashpoint of the Suez Crisis, and the fear of the Mau Mau uprising in Kenya. But we also hear about the other end of the scale, the conscripts who didn't make it outside the confines of their barracks, or in one case, beyond his home town.Through these conversations we learn as much about the changing attitudes of servicemen as war became more of a distant memory as we do about the varied nature of their experiences. We see, too, the changing face of British society across these pivotal years, which span everything from the coronation of Elizabeth II, to the birth of rock 'n' roll, to the beginning of the end of the Empire. The stories within these pages are fascinating. And they deserve to be told before they are lost forever.…

Hardback. Condition: Good. The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. "Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some." - Mac Anderson, founder, Simple Truths.…

Hardback. Condition: Fair.

Paperback. Condition: Very Good.

Hardback. Condition: Good. LeTourneau, Anthony Alex (illustrator).

Paperback. Condition: Good.

Hardback. Condition: Good.

Hardback. Condition: Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Paperback. Condition: Very Good.

Hardback. Condition: Good.

Paperback. Condition: Very Good. Permission to speak, Sah!In the aftermath of the Second World War, over two million men were conscripted to serve in Britain's armed services. Some were sent abroad and watched their friends die in combat. Others remained in barracks and painted coal white. But despite delivering such varied experiences, National Service helped to shape the outlook of an entire generation of young British males.Historian Dr Colin Shindler has interviewed a wide range of ex-conscripts, from all backgrounds, across all ranks, and spanning the entire fourteen years that peacetime conscription lasted, and captured their memories in this engrossing book. From them, we experience the tension of a postwar Berlin surrounded by Russians, the exotic heat and colour of Tripoli in 1948, the brief but intense flashpoint of the Suez Crisis, and the fear of the Mau Mau uprising in Kenya. But we also hear about the other end of the scale, the conscripts who didn't make it outside the confines of their barracks, or in one case, beyond his home town.Through these conversations we learn as much about the changing attitudes of servicemen as war became more of a distant memory as we do about the varied nature of their experiences. We see, too, the changing face of British society across these pivotal years, which span everything from the coronation of Elizabeth II, to the birth of rock 'n' roll, to the beginning of the end of the Empire. The stories within these pages are fascinating. And they deserve to be told before they are lost forever.…

Paperback. Condition: Very Good.

Paperback. Condition: Very Good. Without the power of the Holy Spirit, our witness will be ineffective and our spiritual warfare a disaster. A vital study. Included is the author's personal testimony about the Baptism/Filling of the Spirit.

Paperback. Condition: Very Good. Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that press 1 for. and average wait time is 2 minutes. Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team. …