AMoP (Asynchronous Multi-Order Processing)
Overview
Asynchronous Multi-Order Processing (AMoP) lets you receive and process large numbers of orders through FTP instead of processing orders online. You can download the order file from AbeBooks, process the orders, and then send the file back to us.
AMoP is only available for credit card orders. Seller Direct payment methods (money order, COD, PayPal, etc.) are not supported.
To use AMoP, contact AbeBooks to enable this feature on your account. To activate AMoP for your account, contact AbeBooks at inventory@abebooks.com.
FTP Folders
When AMoP is enabled, seven folders are created in your AbeBooks FTP account:
| Folder Name | File Types | Naming Convention | Purpose |
|---|---|---|---|
| orders | Comma delimited | orders_ClientID_DDMMYY24HHMM.csv | Contains unprocessed orders |
| confirm | Tab or pipe delimited (any extension) | N/A | Confirmed orders are uploaded here |
| sales | Tab delimited | shipto_clientID_DDMMYY24HHMM.tab | AbeBooks' responses to confirmed orders |
| done | Text | ClientFileName.done | Error logs and successfully processed files. A copy of the input file is also stored here. |
| returns | Tab delimited (any extension) | N/A | Returns files are uploaded here |
| returnsreports | Tab delimited | returnfrom_clientID_date_fileID.tab | AbeBooks' responses to returned orders |
| returnsdone | Text | ClientFileName.done | Error logs and successfully processed files. A copy of the input file is also stored here. |
FTP Connection
Connect to orders.abebooks.com using FTP software. You can use a standard FTP client like FileZilla, or an FTP library from a programming language of your choice for a custom integration.
- AbeBooks supports FTPS and SFTP for security. Unencrypted FTP connections are not supported. All modern FTP clients support at least one of these protocols.
- If using FTPS, ensure that you set the 'security' or 'protocol' field to: explicit FTP over TLS 1.2.
- When prompted, enter your User ID and API key in the appropriate fields.
Additional Notes
- Sellers are required to use AbeBooks Payment Services in conjunction with AMoP.
- Asynchronous Multi-Order Processing is available only in English.
- Order files must be downloaded, processed, and uploaded to AbeBooks within 4 days to avoid expiry. Expired orders reduce your fulfillment rate and leave buyers unsatisfied.
- AbeBooks provides fraud protection on credit card orders. If a buyer contacts you with new shipping or payment details after the order is placed, review this information carefully.
- To activate AMoP for your account, contact AbeBooks at inventory@abebooks.com.
- Once AMoP is enabled, the folders will be available in your account within about one hour. The orders folder is created once you receive one or more orders. The sales folder is created once you process one or more orders.