Items related to Customer Centered Growth
Synopsis
In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow—even under the most adverse business conditions.
"synopsis" may belong to another edition of this title.
Review
A top-down commitment to top-notch customer service is a critical element in the battle for corporate survival. In their Customer-Centered Growth: Five Bold Strategies for Building Competitive Advantage, Richard Whiteley and Diane Hessan of The Forum Corporation, a training and consulting firm that emphasizes just such customer focus, show readers how other companies have successfully placed customers at the center of their operations. They also provide 15 tools for self-assessment and strategy planning.
About the Author
Richard Whiteley, author of The Customer-Driven Company (selected by Fortune as one of the best books of the year), is Vice Chairman and cofounder of The Forum Corporation.
Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.
"About this title" may belong to another edition of this title.
- PublisherAddison Wesley Publishing Company
- Publication date1997
- ISBN 10 0614957206
- ISBN 13 9780614957204
- BindingHardcover
- Rating
Other Popular Editions of the Same Title
Top Search Results from the AbeBooks Marketplace
Stock Image
Customer Centered Growth
Published by
Addison Wesley Publishing Company, 1997
ISBN 10: 0614957206
ISBN 13: 9780614957204
Used
Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01. Seller Inventory # G0614957206I4N01
Quantity: 1 available