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  • Language: English

    Published by Steve Colgate Offshore Sailing School, 1990

    0914747010 / 9780914747017

    • Softcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 3.50

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    Paperback. Condition: Good.

  • Language: English

    Published by WW Norton & Co, 1991

    0393029034 / 9780393029031

    • Hardcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 4.41

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    Hardback. Condition: Good. America's most experienced and renowned sailing instructor has put down in this volume all he knows about his subject. And he has done it in a way that reflects years of searching for and finding the best way to teach sailing. The result is an incomparable book for anyone who wants to become an expert sailor.…

  • Language: English

    Published by W. W. Norton & Company, 1991

    0393029034 / 9780393029031

    • Hardcover

    Seller: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East

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    Condition: Used - Good

    US$ 4.42

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    Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Simon & Schuster Books, 1976

    067160970X / 9780671609702

    • Softcover

    Seller: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East

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    Condition: Used - Very good

    US$ 4.68

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Offshore Shore Sailing School, 1991

    0914747029 / 9780914747024

    • Softcover

    Seller: New Legacy Books, Annandale, NJ, U.S.A.New Legacy Books

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    Condition: Used - Very good

    US$ 2.32

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    paperback. Condition: Very Good. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations.

  • Language: English

    Published by Offshore Shore Sailing School, 1991

    0914747029 / 9780914747024

    • Softcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 4.87

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    Paperback. Condition: Good.

  • Language: English

    Published by Offshore Shore Sailing School (edition ), 1991

    0914747029 / 9780914747024

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Fair

    US$ 4.88

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    Paperback. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

  • Language: English

    Published by Page Two Books, Inc., 2018

    1989025064 / 9781989025062

    • Hardcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Very good

    US$ 4.93

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    Hardback. Condition: Very Good. When it comes to customer satisfaction, consistency is king?not the customer.While it?s been proven that customer satisfaction can greatly impact many financial aspects of a business?from cash flow to profitability and share price?most companies have not considered the science behind customer service or built a system for it. With Mark Colgate?s FAME model?standing for Framework, Accountability, Moments, and Endurance?companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate?s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they?re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.…

  • Language: English

    Published by Page Two, 2018

    1989025064 / 9781989025062

    • Hardcover

    Seller: Zoom Books Company, Lynden, WA, U.S.A.Zoom Books Company

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    Condition: Used

    US$ 4.94

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    Condition: like_new.

  • Language: English

    Published by Page Two, 2018

    1989025064 / 9781989025062

    • Hardcover

    Seller: Zoom Books Company, Lynden, WA, U.S.A.Zoom Books Company

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    Condition: Used - Very good

    US$ 4.94

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by McGraw-Hill Education - Europe, 1999

    0070067201 / 9780070067202

    • Softcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Very good

    US$ 4.97

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    Paperback. Condition: Very Good. A women's guide to sailing--by one of the preeminent women sailors on the water. "An excellent introduction to the sport of sailing. It will undoubtedly encourage many women to try this challenging, noncontact activity while enjoying the great outdoors."--Betsy Alison, Four-time Rolex champion.…

  • Language: English

    Published by International Marine/Ragged Mountain Press, 1999

    0070067201 / 9780070067202

    • Softcover

    Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books

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    Condition: Used - Very good

    US$ 4.98

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    Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

  • Language: English

    Published by Counterpoint, 2002

    1582431213 / 9781582431215

    • Hardcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 4.99

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    Quantity: 2 available

    Hardback. Condition: Good.

  • Language: English

    Published by Adams Media Corporation, 2003

    158062880X / 9781580628808

    • Softcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 5.25

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    Paperback. Condition: Good.

  • Language: English

    Published by Everything, 2003

    158062880X / 9781580628808

    • Softcover

    Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books

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    Condition: Used - Very good

    US$ 5.26

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    Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

  • Language: English

    Published by Steve Colgate Offshore Sailing (edition ), 1990

    0914747010 / 9780914747017

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Very good

    US$ 5.31

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    Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

  • Language: English

    Published by Simon & Schuster Books (edition ), 1976

    067160970X / 9780671609702

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Fair

    US$ 5.41

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    Paperback. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

  • Language: English

    Published by Elevate (edition Gld), 2016

    194342585X / 9781943425853

    • Hardcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Very good

    US$ 5.42

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    Hardcover. Condition: Very Good. Gld. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

  • Language: English

    Published by International Marine/Ragged Mountain Press, 1999

    0070067201 / 9780070067202

    • Softcover

    Seller: BookHolders, Towson, MD, U.S.A.BookHolders

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    Condition: Used - Good

    US$ 5.45

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    Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Edition: first ] Good condition. 6th printing. Highlighting on some pages. Publisher: International Marine/Ragged Mountain Press Pub Date: 1/1/1999 Binding: Paperback Pages: 176 first edition.…

  • Language: English

    Published by Van Nostrand Reinhold/co Wiley, 1976

    0442216270 / 9780442216276

    • Softcover

    Seller: Your Online Bookstore, Houston, TX, U.S.A.Your Online Bookstore

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    Condition: Used - Fair

    US$ 5.47

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    Paperback. Condition: Fair.

  • Language: English

    Published by Elevate, 2016

    194342585X / 9781943425853

    • Hardcover

    Seller: Zoom Books Company, Lynden, WA, U.S.A.Zoom Books Company

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    Condition: Used - Very good

    US$ 5.47

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Van Nostrand Reinhold Inc.,U.S (edition English Language), 1976

    0442216270 / 9780442216276

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Fair

    US$ 5.48

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    Paperback. Condition: Fair. English Language. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

  • Language: English

    Published by Steve Colgate Offshore Sailing School, 1990

    0914747010 / 9780914747017

    • Softcover

    Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc

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    Condition: Used - Good

    US$ 5.50

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    Paperback. Condition: Good.

  • Language: English

    Published by Everything (edition ), 2003

    158062880X / 9781580628808

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Very good

    US$ 5.51

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    Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

  • Language: English

    Published by International Marine/Ragged Mountain Press (edition 1), 1999

    0070067201 / 9780070067202

    • Softcover

    Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun

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    Condition: Used - Very good

    US$ 5.62

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    Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

  • Language: English

    Published by International Marine/Ragged Moun, 1999

    0070067201 / 9780070067202

    • Softcover

    Seller: Evergreen Goodwill, Seattle, WA, U.S.A.Evergreen Goodwill

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    Condition: Used - Good

    US$ 1.64

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    paperback. Condition: Good.

  • Language: English

    Published by Offshore Shore Sailing School, 1991

    0914747029 / 9780914747024

    • Softcover

    Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books

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    Condition: Used - Very good

    US$ 5.63

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    Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

  • Language: English

    Published by Offshore Shore Sailing School, 1991

    0914747029 / 9780914747024

    • Softcover

    Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books

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    Condition: Used - Good

    US$ 5.63

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    Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

  • Language: English

    Published by International Marine Publishing Co, 2009

    0071615199 / 9780071615198

    • Softcover
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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Used - Good

    US$ 5.76

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    Paperback. Condition: Good. The learn-to-sail book for adult novices who are in a hurry to gain their sea legs.

  • Language: English

    Published by International Marine/Ragged Mountain Press, 2009

    0071615199 / 9780071615198

    • Softcover

    Seller: Books for Life, LAUREL, MD, U.S.A.Books for Life

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    Condition: Used - Very good

    US$ 5.77

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    Condition: very_good. Book is in very good condition. Clean with little to no signs of wear or markings highlights.