Michael D Johnson Anders Gustafsson (47 results)
- Hardcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
US$ 3.56
Free ShippingShips within U.S.A.Quantity: 3 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
- Hardcover
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Very good
US$ 7.23
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
- Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.63
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Very good
US$ 7.63
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - As new
US$ 7.98
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
- First Edition
Seller: Penn & Sons, Minneapolis, MN, U.S.A.Penn & Sons
Contact seller5-star sellerCondition: Used - Very good
US$ 4.99
US$ 5.00 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. 1st Edition. Very good overall. it has a library sticker on the inside Binding is tight and square. Contents are crisp, clean, complete and undamaged.
- Hardcover
- First Edition
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.The Maryland Book Bank
Contact seller5-star sellerCondition: Used - Very good
US$ 17.54
US$ 4.69 shippingShips within U.S.A.Quantity: 1 available
hardcover. Condition: Very Good. 1st Edition. Used - Very Good.
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: New
US$ 31.01
US$ 2.64 shippingShips within U.S.A.Quantity: 1 available
Condition: New.
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - As new
US$ 35.08
US$ 2.64 shippingShips within U.S.A.Quantity: 1 available
Condition: As New. Unread book in perfect condition.
- Hardcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: New
US$ 35.37
US$ 2.64 shippingShips within U.S.A.Quantity: Over 20 available
Condition: New.
- Hardcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - As new
US$ 39.31
US$ 2.64 shippingShips within U.S.A.Quantity: Over 20 available
Condition: As New. Unread book in perfect condition.
- Hardcover
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller5-star sellerCondition: New
US$ 43.00
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New.
New Service Development and Innovation in the New Economy
Edvardsson, Bo; Gustafsson, Anders; Johnson, Michael D.; Sanden, Bodil
Published by Studentlitteratur, 2000
- Softcover
Seller: Premium Classics, Chemung, NY, U.S.A.Premium Classics
Contact seller5-star sellerCondition: Used - Fair
US$ 24.00
US$ 5.00 shippingShips within U.S.A.Quantity: 1 available
Soft cover. Condition: Fair. PAGES- text-markings and notes on several pages, name written inside front; minor bends, minor tear on one page; outside edge has minor smudges, interior has slight stains at few places, clean overall. COVER- medium wear including rubwear (with associated fading), bends, edgewear, no tears; slight st…ains, clean overall. 200+ pgs. Not ex-library. Book.
- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
Contact seller4-star sellerCondition: New
US$ 50.76
US$ 3.99 shippingShips within U.S.A.Quantity: 1 available
Condition: New. pp. 208.
- Hardcover
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
Contact seller4-star sellerCondition: New
US$ 46.73
US$ 8.79 shippingShips from United Kingdom to U.S.A.Quantity: 3 available
Condition: New. pp. xv + 214 Illus.
- Softcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
Contact seller5-star sellerCondition: New
US$ 41.10
US$ 16.19 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: New. In.
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: New
US$ 39.75
US$ 20.27 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: New.
- Hardcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
Contact seller5-star sellerCondition: New
US$ 45.16
US$ 16.19 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: New. In English.
- Hardcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: New
US$ 42.33
US$ 20.27 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: New.
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
US$ 49.94
US$ 13.52 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Paperback. Condition: Brand New. 1st edition. 208 pages. 8.90x6.00x0.80 inches. In Stock.
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: Used - As new
US$ 43.24
US$ 20.27 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: As New. Unread book in perfect condition.
- Hardcover
Seller: Biblioteca di Babele, Tarquinia, VT, ItalyBiblioteca di Babele
Contact seller5-star sellerCondition: Used - Good
US$ 17.94
US$ 48.78 shippingShips from Italy to U.S.A.Quantity: 1 available
Condition: BUONO USATO. University of Michigan Business School Management Series INGLESE Prefazione degli stessi Autori, introduzione di Robert E.Quinn, rilegatura editoriale cartonata e leggermente sbiadita ai margini, sovraccoperta parzialemnte sbiadita e con leggere tracce di polvere, pagine leggermente ingiallite ai bordi, c…on figure in nero nei testi. Numero pagine 214.
- Hardcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
Contact seller4-star sellerCondition: New
US$ 63.38
US$ 3.99 shippingShips within U.S.A.Quantity: 3 available
Condition: New. pp. xv + 214 1st Edition.
- Hardcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: Used - As new
US$ 51.83
US$ 20.27 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: As New. Unread book in perfect condition.
- Hardcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
US$ 58.09
US$ 16.90 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Hardcover. Condition: Brand New. 1st edition. 214 pages. 9.50x6.50x1.50 inches. In Stock.
- Softcover
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
Contact seller5-star sellerCondition: New
US$ 70.72
US$ 16.19 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: New. In.
- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
Contact seller5-star sellerCondition: New
US$ 66.72
US$ 20.94 shippingShips from United Kingdom to U.S.A.Quantity: 10 available
Paperback. Condition: New.
- Hardcover
Seller: Ammareal, Morangis, FranceAmmareal
Contact seller5-star sellerCondition: Used - Fine
Original price: US$ 77.7310% offCurrent price: US$ 69.96
US$ 19.16 shippingShips from France to U.S.A.Quantity: 1 available
Hardcover. Condition: Très bon. Ancien livre de bibliothèque avec équipements. Edition 1997. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1997. Ammareal gives back up to 15% of this item's net price to ch…arity organizations.
- Softcover
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
Contact seller4-star sellerCondition: New
US$ 90.01
US$ 3.99 shippingShips within U.S.A.Quantity: 4 available
Condition: New. pp. viii + 372.
- Softcover
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
Contact seller5-star sellerCondition: New
US$ 74.13
US$ 35.42 shippingShips from Germany to U.S.A.Quantity: 1 available
Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions…of customer satisfaction, to subsequent customer retention and profitability. More transfonnational is the change in the way automotive companies operate and manage themselves. An industry once dominated at a product level by engineering and a management level by fmance is becoming a cross functional, customer oriented industry. Understanding the links from quality to satisfaction to retention has become a key to financial and organizational success as the automotive industry enters the new millennium. We are fortunate, in this regard, to have assembled a diverse group of both academic and automotive industry contributors to offer a variety of insights into these links. After describing the ongoing changes in the automotive industry in more detail, this introductory chapter describes a framework for linking quality, satisfaction, and retention. The framework is used to introduce each of the individual chapters and highlight its contribution. Although our primary emphasis is on the automotive industry, the implications of the research and lessons learned extend far beyond. If anything, the automotive industry is a prototypical competitive, global industry that faces a myriad of business issues. These include, among others, issues pertaining to product development, service development, process improvement, product quality, service quality, supplier relationships, internal customer satisfaction, external customer satisfaction, retailing, promotion, pricing, franchising, and technology management.
