Dick Schaaf (37 results)
- Hardcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
US$ 7.86
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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- Hardcover
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Very good
US$ 11.13
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
- Hardcover
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.ThriftBooks-Phoenix
Contact seller5-star sellerCondition: Used - Very good
US$ 11.84
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contact seller5-star sellerCondition: Used - Very good
US$ 11.84
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - As new
US$ 11.86
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Good
US$ 11.86
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
US$ 11.86
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Very good
US$ 11.86
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 11.88
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: Desoto Books, Tampa, FL, U.S.A.Desoto Books
Contact seller2-star sellerCondition: Used - As new
US$ 9.99
US$ 3.00 shippingShips within U.S.A.Quantity: 1 available
Condition: As New.
- Hardcover
Seller: My Dead Aunt's Books, Hyattsville, MD, U.S.A.My Dead Aunt's Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.99
US$ 5.50 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Good. 126 p., clean and unmarked except for name of former owner on upper margin of front pastedown; binding tight; glossy reinforced boards without discernible wear.
- Hardcover
Seller: Red's Corner LLC, Tucker, GA, U.S.A.Red's Corner LLC
Contact seller5-star sellerCondition: New
US$ 9.64
US$ 4.00 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: New. This is a new book. All orders ship by next business day! We are a small company and very thankful for your business.
- Softcover
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Very good
US$ 7.11
US$ 7.55 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Language: English
Published by Penguin USA, East Rutherford, New Jersey, U.S.A., 1990
- Hardcover
- First Edition
Seller: Top Notch Books, Tolar, TX, U.S.A.Top Notch Books
Contact seller5-star sellerCondition: Used - Very good
US$ 9.00
US$ 5.75 shippingShips within U.S.A.Quantity: 1 available
Hard Cover. Condition: Very Good. Dust Jacket Condition: Good. First Printing. Gives us the definitive inside story of how America's 101 top service companies and organizations create, manage, and maintain their edge. An indispensable guide for anyone charged with improving service quality. Non-price clipped dj is lightly scuffe…d with mild yellowing at edges. Boards have touch of shelfwear. Pages are clean & text is free from markings. Binding is tight. Size: 8vo - over 7¾" - 9¾" tall.
Language: English
Published by New York, New York, U.S.A.: New American Library, 1990, New York, New York, U.S.A., 1990
- Hardcover
- First Edition
Seller: Samuel H. Rokusek, Bookseller, Pleasant Prairie, WI, U.S.A.Samuel H. Rokusek, Bookseller
Contact seller5-star sellerCondition: Used - Near fine
US$ 8.50
US$ 6.50 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. First Edition, First Printing. Hard Cover. Near Fine/Near Fine. First Edition, First Printing. 8vo - over 7¾" - 9¾" tall. Original price of $19.95 printed on dust jacket front flap. Jacket and book have light sunning on top edge else fine. Book has no writing, ma…rking or remainder mark. Not ex-library.
- Hardcover
- First Edition
Seller: Persephone's Books, Gastonia, NC, U.S.A.Persephone's Books
Contact seller5-star sellerCondition: Used - Fine
US$ 10.00
US$ 5.50 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Fine. Dust Jacket Condition: Very Good. First Edition. xviii, 584 pp. Light shelf-soiling to jacket. How America's 101 top service companies and organizations create, manage, and maintain their edge.
- Hardcover
Seller: BookHolders, Towson, MD, U.S.A.BookHolders
Contact seller5-star sellerCondition: Used - Good
US$ 15.73
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: First ] Publisher: Lakewood Books Pub Date: 1/1/1992 Binding: Hardcover Pages: 124 First edition.
- Hardcover
Seller: Willis Monie-Books, ABAA, Cooperstown, NY, U.S.A.Willis Monie-Books, ABAA
Contact seller5-star sellerCondition: Used - Very good
US$ 8.00
US$ 8.00 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. Second Printing. Fading to cover edges. Tanning and some edgewear to DJ. Small price label on back of DJ.
- Softcover
Seller: BooksByLisa, Highland Park, IL, U.S.A.BooksByLisa
Contact seller5-star sellerCondition: New
US$ 16.12
Free ShippingShips within U.S.A.Quantity: 1 available
Soft cover. Condition: New. Dust Jacket Condition: New. PHOTO AND VIDEO OF PAGES TAKEN TO SHOW CONDITION PRIOR TO SHIPPING; PHOTOS EMAILED FOR MORE SPECIFICS WHEN REQUESTED; Book. Book.
- Softcover
Seller: Eatons Books and Crafts, Owatonna, MN, U.S.A.Eatons Books and Crafts
Contact seller5-star sellerCondition: Used - Near fine
US$ 12.95
US$ 4.49 shippingShips within U.S.A.Quantity: 1 available
Soft cover. Condition: Near Fine. Softcover, in Near Fine condition, SIGNED by the author on the title page with inscription to previous owner, there are no other marks or writing, straight spine without creases, looks like new except for one light corner crease, no other flaws to note, Surviving rebust group-think, insegrevious… DO-bees and the synergistic consequences of collaborative mediocrity.
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- Hardcover
- Signed
Seller: Stanley Louis Remarkable Books, Saint Charles, IL, U.S.A.Stanley Louis Remarkable Books
Contact seller5-star sellerCondition: Used - Fine
US$ 11.96
US$ 6.50 shippingShips within U.S.A.Quantity: 1 available
Condition: Fine. Dust Jacket Condition: Fine. First. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp. Signed.
- Softcover
Seller: Turtle Creek Books and Sheet Music, Mississauga, ON, CanadaTurtle Creek Books and Sheet Music
Contact seller5-star sellerCondition: Used - Very good
US$ 9.99
US$ 11.00 shippingShips from Canada to U.S.A.Quantity: 1 available
Soft cover. Condition: Very Good. Just a little edgewear otherwise fine - a clean tight copy.
- Hardcover
- First Edition
- Signed
Seller: NWJbooks, Lancaster, PA, U.S.A.NWJbooks
Contact seller4-star sellerCondition: Used - Fine
US$ 12.00
US$ 10.00 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Fine. Dust Jacket Condition: Near Fine. 1st Edition. First printing. Author inscribed on first free end paper. Dick Schaaf's Executive Summary letter included. Gilt lettering on red & blue covers in a black & red dust jacket. 8vo, 358pp. The dust jacket has a crease at the lower back corner. Inscribed by Au…thor(s).
- Hardcover
Seller: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.Robinson Street Books, IOBA
Contact seller4-star sellerAssociation member: IOBA
Condition: Used - Very good
US$ 13.50
US$ 9.50 shippingShips within U.S.A.Quantity: 1 available
Hardcover with. Condition: Used: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDEntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine o…f the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service.
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- Hardcover
- First Edition
Seller: Southampton Books, Sag Harbor, NY, U.S.A.Southampton Books
Contact seller5-star sellerCondition: Used - As new
US$ 20.00
US$ 4.99 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Like New. First Edition. First Edition, First Printing. Not price-clipped. Published by E.P. Dutton and Co., 1995. Octavo. Hardcover. Book is like new. Dust jacket is like new with light shelf wear.100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please ema…il with any questions. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Sag Harbor, New York.
- Softcover
Seller: 2Vbooks, Derwood, MD, U.S.A.2Vbooks
Contact seller5-star sellerCondition: Used - Fine
US$ 21.85
US$ 4.99 shippingShips within U.S.A.Quantity: 1 available
Trade paperback. Condition: Fine. Trade paperback (US). Glued binding. 608 p. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. No remainder mark. eb 114.
- Hardcover
- First Edition
Seller: Ground Zero Books, Ltd., Silver Spring, MD, U.S.A.Ground Zero Books, Ltd.
Contact seller5-star sellerCondition: Used
US$ 22.50
US$ 5.00 shippingShips within U.S.A.Quantity: 1 available
Condition: good, good. First Printing. 24 cm, 584, business card taped in, ink notation on flyleaf, minor crinkling of flyleaf and paperclip impression. Foreword by Tom Peters.
- Hardcover
Seller: medimops, Berlin, Germanymedimops
Contact seller5-star sellerCondition: Used - Good
US$ 5.21
US$ 23.09 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
- Hardcover
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Very good
US$ 23.78
US$ 7.55 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
- Softcover
Seller: Book Haven, Wellington, WLG, New ZealandBook Haven
Contact seller5-star sellerCondition: Used - Good
US$ 6.38
US$ 25.00 shippingShips from New Zealand to U.S.A.Quantity: 1 available
Paperback. Condition: Good. Dick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the ni…neties in order to keep, refine, even reinvent their edges in increasingly competitive markets. Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service. 358 pages.
