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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw Hill (edition 1), 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work : Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any S
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
First Edition
Condition: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Very Good. 2nd Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revi
Language: English
Published by McGraw-Hill Companies, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Paperback. Condition: Fair. No Jacket. Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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Open-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Companies, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Open-Question Selling: Unlock Your Customer's Needs to Close the Sale. by Knowing What to Ask and When to Ask It
Language: English
Published by McGraw-Hill Companies, 2007
ISBN 10: 0071484728 ISBN 13: 9780071484725
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Companies, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work: Using the S
Language: English
Published by McGraw-Hill Companies, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Winner's Attitude: Change How You Deal with Difficult People and Get the Best Out of Any Situation
Language: English
Published by McGraw-Hill Education, 2006
ISBN 10: 0071467645 ISBN 13: 9780071467643
Seller: BookEnds Bookstore & Curiosities, Ojai, CA, U.S.A.
Seller rating 5 out of 5 stars
Soft cover. Condition: Near Fine. Near Fine condition Softcover includes Index, 214 pages. The exception to the condition is 1 dog eared page.
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Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It!. Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Customer Service Training Tool Kit
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Education, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
First Edition
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Condition: Bueno. : Este completo kit de herramientas contiene 60 actividades listas para usar que se pueden utilizar 'tal cual' en sesiones cortas de menos de una hora o combinadas para crear programas más largos que puede adaptar a las necesidades específicas de sus empleados de primera línea. Todas las actividades han sido probadas y han demostrado ser muy eficaces en el desarrollo de actitudes positivas y comportamientos amigables con el cliente en los empleados de servicio.Además, los participantes en estas sesiones tienden a disfrutarlas y a esperarlas con interés a medida que aprenden a revitalizar su energía en los 'días malos', a escuchar a los clientes con una mente abierta, a aportar empatía a todos los encuentros con los clientes, a superar las barreras que inhiben la resolución de problemas, a utilizar palabras que inspiran confianza, a pacificar a los clientes descontentos, a terminar una conversación con elegancia y a encontrar soluciones 'ganar-ganar' a todo tipo de problemas. EAN: 9780079137739 Tipo: Libros Categoría: Negocios y Economía|Educación Título: The Customer Service Training Tool Kit Autor: Jeff Gee| Val Gee Editorial: McGraw Hill Idioma: en Páginas: 365 Formato: tapa dura.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 Illus.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204 2nd Edition.
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Super Service
Language: English
Published by The McGraw-Hill Company, 2009
ISBN 10: 0071625798 ISBN 13: 9780071625791
Condition: Used. pp. 204.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Book 3 of 16: PERSONAL FINANCE & INVESTMENTLanguage: English
Published by McGraw-Hill Education, 1999
ISBN 10: 0079137733 ISBN 13: 9780079137739
Hardcover. Condition: Very Good. Nice book. All forms and overheads included in the book.
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Super Service: Seven Keys to Delivering Great Customer Service.Even
Published by McGraw-Hill, 1999
ISBN 10: 0071405577 ISBN 13: 9780071405577
First Edition
Soft cover. Condition: Fine. Dust Jacket Condition: Very Good. 1st Edition. 6th printing, 148-page softcover. clean and unmarked.
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US$ 29.72
US$ 13.23 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: Brand New. 1st edition. 230 pages. 8.00x5.25x0.75 inches. In Stock.
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US$ 34.31
US$ 13.23 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: Brand New. 1st edition. 214 pages. 7.75x5.00x0.50 inches. In Stock.
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US$ 36.62
US$ 13.23 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: Brand New. 2nd edition. 240 pages. 9.50x7.25x0.50 inches. In Stock.
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paperback. Condition: New. In shrink wrap. Looks like an interesting title!
